УДК: 005.95
JEL: J 20

С. В. Леонова
Національний університет “Львівська політехніка”
М. О. Довба
Львівський державний університет внутрішніх справ
Л. І. Сопільник
Львівський університет бізнесу і права

ДОСЛІДЖЕННЯ ВПЛИВУ ЛЮДСЬКОГО
ЧИННИКА НА ЕФЕКТИВНІСТЬ РОБОЧОГО ПРОЦЕСУ

© Леонова С. В, Довба М. О., Сопільник Л. І., 2017

На основі ідентифікації поняття компетенції, класифікації професійних компетен¬цій та відповідних їм методів вимірювання діагностовано компетенції працівників підприємств автомобільної галузі. Виявлено низький рівень безпеки праці, спричинений невідповідною поведінкою працівників, необізнаністю або відсутністю обговорення виконання завдань, прийняттям непотрібних ризиків, неефективними взаємовідно¬синами і реагуванням, низьким рівнем підготовки і недостатнім контролюванням процесу. З метою мінімізації впливу людської помилки на ефективність робочого процесу запропоновано застосовувати метод Герша.
Ключові слова: компетенція, безпека праці, оцінювання персоналу, види компетенцій, діагностика компетенцій, людська помилка

RESEARCH OF HUMAN FACTOR IMPACT
ON THE WORK PROCESS EFFICIENCY

© Leonova S. V., Dovba M. O., Sopilnyk L. I., 2017

There were diagnostic competency-based authentication concept of competence, professional competence classifications and corresponding methods of measurement on the example of the automotive industry. It was suggested Hersh applying the method to minimize the impact of human errors on the efficiency of workflow.
Refers to the main obstacles to improving personnel competence following:
– inappropriate training methods for small workshop auto mechanics;
– high costs of practical training on modern equipment;
– the risk of losing trained workers;
– insufficient number of employees in the workplace that prevents separation of some of them in training.
Discovered low safety culture caused by inappropriate employee behavior, the danger of ignorance or lack of discussion tasks, taking unnecessary risks, inefficient relationship and response, low levels of training and inadequate monitoring of process.
Identified gaps between high self-diagnosis and poor results of labor. The human factor is the cause of errors that occur not only due to the lack of competence of individual employees, but also through interaction with stochastic factors at work.
A Hersh apply the method to minimize the impact of human errors on the efficiency of workflow. It is advisable to use the method of Hersh justified when analyzed error was caused by man. Application of this method is useful in determining the exact cause of errors and accurate selection of corrective or preventive action. As a result, you can reduce errors caused by employees, resulting in increased business efficiency and increased safety. Hersh’s method can also be used in complex systems anthropocentric in which a person is present in several roles simultaneously.
Every human error associated with costs as it can cause defects in material failure or off the machine. The possible exclusion of employee workflow in the worst case. This reduces the efficiency and effectiveness of the company. Hershey method can serve as an excellent means of correction, or even prevention, effectively eliminating the reasons for the formation of human error. The motivation of all employees is an important aspect of the method of implementation Hersh. Using Hersh also positively affect the realization of both sides - employees and management reasons, received mistakes. Employees who are known to influence the result of errors, not only countermeasures mistakes are incentives for productive activities to improve the safety and efficiency of the company. It brings mutual benefits for both the company and the employee. Knowledge and experience of the employee is useful to create a safe working environment that ensures high quality products. Reducing risks in the work environment increases the sense of security of all employees.
Key words: competence, safety, evaluation of personnel, types of competencies, diagnostics competencies, human error.

Література – 20